FREQUENTLY ASKED QUESTIONS


Do you accept returns?
We have a 14 day returns period, confectionery and personalised items are not returnable. An RMA will need to be completed before returns are sent to our address.

Do you ship samples? 
You may purchase samples but will be charged at list price, maximum of 10 samples per order. During busy periods we do not send out samples so please ask first.
 
Do you accept returns of merchandise that has been shipped? 
Yes we do. If you or your customer is not happy with our product it can be returned within 14 days in original condition. This does not apply for special orders, Sale items ,food items or personalised items. 

How long will it take for my orders to be shipped?
Personalised orders will usually ship within 7 days.
Stock items usually ship 2-4 days, please see product listings for shipping times if they are out of stock.
 
How do I know when my orders have been shipped?
Once we ship your order you will be e-mailed


If you have any further questions please contact us at [email protected]
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