At Sole Favors, we promise that we’ll tell you how we use your data and we’ll make sure that your data is collected and stored securely. You can update and manage your preferences at any time by email [email protected]
We have to keep some information about you, such as name, email address, telephone number so we can process orders. We also have to share data with our trusted partners so we can arrange deliveries across the wide variety of brands we offer. But you can be assured that your information is protected under strict procedures that we enforce.
If you choose to receive email marketing from Sole Favors, we can let you know of the latest special offers as well as the latest new releases. If you would like to stop receiving marketing form us, email [email protected] with the subject “Unsubscribe”. Alternatively, you can unsubscribe using the “Unsubscribe” button at the footer of any of our email communications.
Security – Safeguarding your personal data
We are committed to taking appropriate technical and organisational measures to protect your personal data from unauthorised or unlawful processing, accidental loss or destruction of, or damage to your personal data. This includes restricting access to, maintaining accuracy of and training in the securing of personal data. These safeguards are designed to protect against, but are not a guarantee against, the loss, misuse and unauthorised access, disclosure, alteration and destruction of personal information
Information from our web site is transmitted securely over the internet to our web server, using encryption (https://) to safeguard personal information and credit card details. The information that you provide is held securely in our back office system. But we do not store any credit card information whatsoever.
Personal information we use
The information we may collect includes; name, email address, postal address, phone number, billing and credit card information, (when an order is placed). This information is collected when you; register on our website, place an order, promotions or give consent at trade exhibitions. We retain this information for as long as we need to in order to fulfil our obligations or to comply with the law.
We may need to contact you by email, phone in relation to an order, enquiries, complaints or regarding it’s delivery or process. This communication is not for marketing purposes and you will continue to receive them even if you opt-out of marketing communications.
If you make an enquiry we may need your email address, phone number and additional information in order to respond correctly. We do not share this information with anyone who does not have a lawful or legitimate purpose for seeing it.
To inform you about the latest offers or new releases that you may like, we may send you marketing communications, if you have consented to receive them. In addition, we may combine your preferences with information obtained from our business partners to provide you with a more personalised marketing experience. You can amend these preferences at any time by email at [email protected]
Cookies and Tracking
Cookies are small pieces of information stored by your browser on your computer's hard drive. Cookies are not required for you to browse our web site, but they are required to add items to your shopping cart and for you to place an order. You can delete cookies if you wish; while certain cookies are necessary for viewing and navigating on our website and mobile app, most of the features will be still accessible without cookies.
Disclosure of your information
Your personal data may be shared with other affiliated companies that are subject to privacy policies with this policy. It may also be disclosed to a third party who acquires us, a member of our Group or acquires all or part of our assets.
We may also share some of your personal data with or obtain your personal data from third parties:
Delivery – Couriers to deliver your order.
Suppliers providing services to us to help run our business.
Credit and debit card payment services.
Our partners who offer related products, services, promotions on our web site.
Access to your personal data
As an individual you have the following rights to your information:
The right of access – You can make a subject access request by contacting us.
The right to rectification – Any errors can be corrected through the ‘The login section’ on our web site or by contacting us for trade customers.
The right to erasure – You can request your personal data to be erased by contacting us.
The right to object – You can object to direct marketing or the processing of your data by contacting us at any time.
To exercise any of these rights or to discuss in further detail please email us at [email protected] You may be asked to provide proof of identity to comply.